• Processing Time: Orders are processed within 1-3 business days.
• Delivery Time:
  • Metro Cities: 3-5 business days
  • Non-Metro Areas: 5-7 business days
• Order Tracking: A tracking link will be sent via email/SMS once shipped.
• Shipping Charges:
  • Free shipping on orders above ₹500.
  • ₹50 shipping fee for orders below ₹500.

International Shipping Policy:

– Shipping Timeframe: 10-12 business days
– Shipping Method: Express courier services (e.g., DHL, FedEx, UPS)
– Tracking: Tracking number provided for all international shipments
– Delivery: Door-to-door delivery to most countries worldwide

Returns, Replacements, and Refunds Policy

• As per hygiene regulations, we do not accept returns.
• Refunds or exchanges are only applicable if:
  1. Wrong product received
  2. Damaged product received

International Return Policy to India:

– Return Window: 7-15 days from the date of delivery
– Eligibility: Products must be in original condition, unused, and with all original packaging and tags intact
– Return Process:
1. Customer initiates return request via email or customer support
2. Provide order number, reason for return, and product details
3. Receive return authorization and shipping instructions
– Return Shipping:
– Customer responsible for return shipping costs
– Recommended shipping method: Trackable courier service
– Refund:
– Full refund of product price upon receipt of returned item
– Refund method: Original payment method or bank transfer
– Refund timeframe: 5-7 business days after receipt of returned item
– Restocking Fees: None or minimal ( specify percentage or amount)

 

How to Request a Replacement/Refund:

• Email tinytalks@tinyglam.co.in within 3 days of delivery with:
  • Order number
  • Contact details
  • Clear photos of the product, invoice, packaging, and box

Process:

• Our team will review the request within 48 hours.
• If approved:
  • Replacement: A new product will be shipped within 5-7 business days.
  • Refund: Processed to the original payment method within 7-10 business days.

Not Eligible for Refund/Exchange:

• If the request is made after 3 days of delivery
• If the product has been opened, used, or tampered with
• If the original packaging or invoice is missing

Payment Policy

• Accepted Payment Methods:
  • UPI (Google Pay, PhonePe, Paytm)
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD) (₹50 COD fee applies)
• Security: All transactions are secured with SSL encryption.

Delivery Policy

• Delays: If there are unforeseen delays (e.g., weather, strikes), customers will be informed.
• Failed Deliveries:
  • If delivery fails twice, the package is returned to our warehouse.
  • Additional shipping charges may apply for re-dispatch.
• Post-Delivery Responsibility:TinyGlam is not responsible for damages or loss after delivery.